grapevine: Client Services Forum

Pep Nichols and Jasmine Campbell

On Monday 30th August 38 staff from Client Services attended a Forum at the Grange in Campbell Town. As well as enjoying good food and good company, staff were involved in a variety of group activities to engage in team building, discuss topics pertaining to Client Services and participate in planning for the Library.

Angela Hayes from the UniGym conducted a team building exercise and a 15 question health and wellness survey to test our knowledge before providing some information about the Active UTAS programs being offered.

Prue Senior

Vaughan King, Prue Senior, Kay Hughes, Lionel Cooper & Jasmine Campbell

Prue Senior, Senior Client Services Officer at the Launceston Campus Library, facilitated some group discussion on our Client Services Culture with staff exploring issues including ITR and Library Systems support, communication, procedures and other client services documentation, and staff development.Kay Hughes, Senior Client Services Officer at the Morris Miller Library, presented on the “Pod” service model that is being introduced in academic libraries across Australia including the Morris Miller Library.

Linda Forbes

Linda Forbes, the Policy and Planning Librarian, worked with staff on a planning session asking Client Services staff what they would do if they were University Librarian.There was a lot of lively discussion and lots of great ideas were shared. The ideas and suggestions that were presented on the day will be collated into a document to be shared with the wider Library community.I would like to offer my thanks to the presenters, the many staff who assisted with organising the event, the participants, and the staff who remained behind staffing the service points to allow colleagues to attend. Without you all this event would not have been possible.